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Hostaris Uptime SLA Policy

The most up-to-date version of Hostaris' uptime SLA policy.

We guarantee that Hostaris' connectivity will be available 100% of the time, in the event that service is not provided, we will provide credit into the Client's account in the amount determined by the following:

100% [0-5m] 0 HHostaris's Credit
99.95% [5m-25m] 6 HHostaris's Credit
99.75% [25m-1h50m] 12 HHostaris's Credit
99.50% [1h60m-3h40m] 24 HHostaris's Credit
99.25% [3m40m-5h30m] 1 Week Credit
99% [5h3m-7h18m] 2 Weeks Credit
<99% [7h18m or longer] 1 Month Credit